Core Features

The silent engine that runs your business 24/7.

• 24/7 AI Voice Agents

  Voice agents (like "Jenny" or "Betty") with <500ms latency to answer calls, handle FAQs, qualify leads, and book appointments.

• AI Prospecting

  "Find Leads While You Sleep" automation that autonomously sources, scores, and categorizes high-value prospects.

• Generative Content AI

  Craft high-converting emails, social posts, and blogs instantly, trained perfectly on your unique brand voice.

• Reputation Management AI

  Automatically draft and post personalized replies to Google and Facebook reviews to build local trust.

• Deep Context Memory

  Utilizes Model Context Protocol (MCP) to retain total interaction history across email, SMS, and voice.

• Flexible LLM Architecture

  Switch seamlessly between top-tier AI models like GPT-4o, GPT-5, and efficiency models like Nano.

Never let a high-value lead slip through the cracks again.

• Visual Pipeline Management

  Drag-and-drop boards to track leads, forecast predictable revenue, and monitor overall pipeline health.

• AI-Powered Lead Scoring

  Intelligent tracking to instantly prioritize and bubble up the prospects most likely to convert.

• Unified Omnichannel Inbox

  Consolidate Facebook Messenger, IG DMs, Google Chat, WhatsApp, SMS, and email into a single stream.

• Advanced VoIP Phone System

  Full calling capabilities including call recording, IVR menus, and a built-in power dialer.

• Automated Online Scheduling

  Integrated calendars to sync appointments, manage team availability, and reduce no-shows.

• Infinite Contact Management

  Unlimited contacts and deals, fully customizable fields, and hyper-detailed interaction tracking.

Build, launch, and track high-converting campaigns.

• Website & Funnel Builder

  No-code, drag-and-drop builder with blazing-fast free hosting and unlimited storage.

• Multi-Channel Sequences

  Broadcast and automated trigger campaigns for robust Email, SMS, and WhatsApp marketing.

• Social Media Planner

  Schedule, track, and natively engage with your audience across major platforms directly from the CRM.

• Smart Lead Capture

  Dynamic forms with conditional logic, interactive surveys, and quizzes to segment your audience.

• Dynamic QR Code Generator

  Create scannable codes to track your offline-to-online marketing campaigns in real-time.

• Course & Membership Hosting

  Create, host, and effortlessly sell digital products, online courses, and gated content.

Powered by Uberall to ensure customers can always find you.

• Premium Listings Manager

  Automatically sync and secure your business profile across Google, Apple Maps, Yelp, and 50+ directories.

• Business Profile Protection

  Lock in your accurate name, address, and phone number to prevent unauthorized third-party changes.

• Missed-Call Text-Back

  Instantly text back missed callers so you never lose a hot local search lead to a competitor.

• Cross-Platform Review Sync

  Monitor, manage, and request new customer reviews from across the web in one centralized location.

• Unified Holiday Hours

  Update your holiday or seasonal hours once, and instantly push the update to every directory simultaneously.

• Local Search Analytics

  Track how often your business appears in local searches and map queries to measure your SEO ROI.

Complete visibility and control over your cash flow.

• Real-Time ROI Dashboard

  Track vital KPIs like Conversion Rate, Cost of Customer Acquisition (CAC), and Value per Lead.

• Automated Invoicing

  Secure payment processing, automatic invoice tracking, and frictionless text-to-pay functionality.

• SaaS Cost Rebilling

  Automatically pass AI, SMS, and email usage costs directly to your clients' wallets to protect your margins.

• Secure Document Management

  Store, send, and track e-signatures for digital documents and client proposals.

• Affiliate Management

  Build, manage, and track your own referral networks and automated commission payouts.

• White-Labeled Mobile App

  Access the CRM on the go, completely branded to your agency for ultimate professionalism.

Built-in tools to help you go to market faster.

• Built-In Business Coaching

  Access embedded coaching and elite strategy resources directly within your platform dashboard.

• IMPACT Go-To-Market Tools

  Proprietary tools and frameworks designed to drastically reduce your launch time and speed up sales.

• Unlimited Sub-Accounts

  Create individual, secure, and isolated workspaces for every single client or location you manage.

• Pre-Built Account Snapshots

  Deploy entire funnels, workflows, and pipelines to new client accounts with one click.

• Automated Client Onboarding

  Seamlessly transition new clients into your ecosystem without manual hand-holding or tech setup.

• Complete Brand Customization

  Remove the 1stContact.ai branding and replace it with your own logo to build absolute authority.